We guarantee our installation workmanship for 24 months from the day we finish, once your job is paid for. It sits on top of your rights under the Australian Consumer Law, and on top of the manufacturer’s warranty on the flooring itself.
Who gives this warranty
CarpetAce, 52 Hargreaves Street, Huntingdale VIC 3166. Phone 0425 552 816, email tony@carpetace.com.au.
What it covers
Once your job is paid for, we guarantee the installation work we do on the carpet and flooring we supply for 24 months from the day we finish. If a workmanship fault appears, such as a join lifting, carpet or a trim coming loose, or a gap opening in a floating floor, we’ll inspect it and fix it free of charge.
This warranty covers installation on our supply-and-install jobs. Carpet restretching isn’t covered by it, but your rights under the Australian Consumer Law still apply to that work.
Other cover
Our workmanship warranty is separate from any manufacturer warranty. Neither limits your rights under the Australian Consumer Law, including your rights against CarpetAce as the supplier. If a fault is in the flooring product itself, we’ll also help you claim under the manufacturer’s warranty. Each range page on our website links the manufacturer’s warranty and care documents, or ask us for them.
How to claim
Contact us by phone, email or at the address above, with your invoice number, a short description and photos. Please tell us within 14 days of noticing a problem, so it can be fixed before it gets worse; telling us later doesn’t affect your rights under the Australian Consumer Law. Please let us inspect before anyone else works on it, unless it’s urgent. We’ll inspect within 10 days and fix covered faults within a reasonable time.
Costs
We pay to inspect and fix covered faults. If the problem isn’t covered by this warranty or your consumer rights, we may charge a $225 inspection fee, and we’ll tell you before we come. You pay your own costs of making a claim, such as calls and photos; we’ll repay any other cost we ask you to pay, on receipt.
What this warranty doesn’t cover
Problems that weren’t caused by our workmanship: normal wear; accidents or misuse; moisture or building movement we couldn’t reasonably have detected when we did the work, or that arises after we finish; work by other people after we finish; and not following the care instructions we give you. None of these excuses a fault in our installation, and none limits your consumer rights.
The benefits given by this warranty are in addition to other rights and remedies you have under a law in relation to the goods and services to which it relates.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
See also: why choose CarpetAce, comparing flooring quotes and FAQ.