Most carpet and flooring ranges are sold by more than one store. You can buy the same manufacturer’s carpet from several retailers, often for similar money. What you can’t buy from a manufacturer is the measure, the installation, the communication, and someone who answers for the whole job. That’s where we aim to be different.
Our founder, Tony, saw the problem as an installer: in most stores, the person who measures and quotes never lays the floor. The installer arrives with a work order that doesn’t tell the whole story, so details get lost between the quote and the installation. With us, the quote and the install come from the same trade.
How we compare
The questions under “Worth asking any store” work with anyone you’re talking to, including us.
| What matters | With CarpetAce | Worth asking any store |
|---|---|---|
| Who measures and quotes | Measured with the install in mind. Our founder, Tony, has worked as a carpet installer for more than 20 years, and the people who measure and quote your job know how it will be installed. | Does the person measuring know how your floor will be laid? |
| Who answers for the job | We only install flooring we supply, so one business answers for the product and the installation. Every job is managed by our team, under Tony’s oversight, from the first consultation to the final walk-through. Our installation is guaranteed for 24 months under our workmanship warranty. | If something isn’t right, who do you call: the store, the installer or the manufacturer? Is the installation guaranteed, and for how long? |
| Joins | We do our best to keep joins out of high-traffic areas like hallways, even if large rolls must be cut to shape offsite. | Where will the joins go? |
| What the quote covers | A written quote, emailed within 24 hours of the measure. Carpet is priced on what comes off the roll, joins and trimming included, and underlay is its own line. Floor preparation and door trimming are quoted once we’ve seen the floor. All our prices include GST. | Is the carpet priced on floor area or on what comes off the roll? What isn’t included? |
| When it’s installed | Normally one to two weeks from when you accept your quote and make payment. | When will it be installed, and who tells you if that changes? |
| Keeping in touch | We call you back the same business day to book a time, or the next business morning if you enquire after 5pm or on a Sunday. | Who is your contact from the quote to the install? |
| Choice | Our mobile showroom brings the samples to your home, and our Huntingdale showroom is open for visits by private appointment. Choose from 100+ ranges from leading brands, and we can source almost any carpet range available in Australia. | Can you see the samples in your own light? |
| Track record | 5.0 from 300+ Google reviews. Thousands of Melbourne homes since 2010, and commercial work for brands like Balenciaga. See our recent projects. | Can you see their recent jobs and reviews? |
How we keep you informed
- You enquire. We call you back the same business day to book a time, or the next business morning if you enquire after 5pm or on a Sunday.
- The measure. Our mobile showroom brings the samples to your home, so you can see them in your own light, and we measure for free.
- Your written quote. Emailed within 24 hours of the measure.
- Booking. When you accept your quote and make payment, we book in your installation. Supply and installation normally takes one to two weeks from then. If the range you choose takes longer to arrive, we’ll tell you when we quote.
- Before the day. If you’re painting, do it first: we remove and refit skirting for hard floors, and because we don’t paint, your own painter touches it up afterwards. Pack electronics, valuables, fragile items and the contents of cabinets and drawers yourself.
- Installation day. Our installers move the furniture and take up the old floor if they’re in your quote, lay the new floor and leave the job clean.
- The final walk-through. We go through the finished floor with you.
Our installation standards
- Underlay to suit the carpet. With new broadloom carpet we recommend new 10mm underlay from Airstep, Underlay King or Airlay, chosen to suit the carpet manufacturer’s requirements and listed as its own line on your quote.
- Joins. We do our best to keep joins out of hallways, entries and other high-traffic areas.
- Floor preparation. Hard floors and carpet tiles need a sound, flat floor underneath, so floor preparation is quoted at the measure, once we’ve seen the subfloor.
- Edges. For hard floors you can choose to have the skirting removed and refitted, so no scotia is needed, or scotia fixed instead.
- Stairs. Every staircase is different, so stairs are measured on site.
- A clean finish. We leave the job clean.
After the installation
- We go through the finished floor with you at the final walk-through.
- A 24-month workmanship warranty. Once your job is paid for, we guarantee our installation for 24 months from the day we finish, on top of your rights under the Australian Consumer Law. Read the warranty and how to claim.
- Your range’s care and warranty documents from the manufacturer are on its page on our website, or ask us for them.
- If anything isn’t right, call us on 0425 552 816 (Monday to Saturday, 7am to 7pm) and we’ll arrange a time to look at it.
Frequently asked questions
Isn’t the same carpet the same wherever I buy it?
The carpet can be identical. What differs is the measure, the underlay, how the joins are planned, the installation, and who answers for the job afterwards. That’s what we compete on.
How long does supply and installation take?
Supply and installation normally takes one to two weeks from when you accept your quote and make payment. That’s when we book in your installation, and if the range you choose takes longer to arrive, we’ll tell you when we quote.
Who installs my floor?
Our experienced installers. Every job is managed by our team, under Tony’s oversight, from the first consultation to the final walk-through, and Tony still lays carpet on selected projects.
Can you install carpet I’ve bought somewhere else?
No. We supply and install, so one business answers for both the product and the installation.
How do I compare your quote with another one?
Check that both quotes cover the same things: how much carpet is allowed for, the underlay, taking up the old floor, furniture moving, floor preparation and GST. Our guide to comparing flooring quotes goes through it line by line.
Do you guarantee your installation?
Yes. Once your job is paid for, our installation workmanship is guaranteed for 24 months from the day we finish, on top of your rights under the Australian Consumer Law and the manufacturer’s warranty on the flooring. Our workmanship warranty explains what it covers and how to claim.
Do your prices include GST?
Yes. All our prices include GST.
See also: About CarpetAce, our projects, carpet prices and the instant price guide.